Faq
  • Why should I choose West Robin Media for my project needs?

    • We take pride in our high rated customer service satisfaction. We are a company rooted in media and marketing knowledge and have industry experience. Through all of our service s and projects we pay attention to every detail to make sure we always delivery a professional product to leave our clients happy. That is what separates us from our competition.​

  • What are the prices? 

  • How do I schedule an order?

  • How do I download my photos?

    • Upon project completion you will receive all of your content via email with links to download your files.​ For property websites please Log in to your account and check tour/project status.

  • Does West Robin Media work weekends?

    • Generally speaking we offer services 7 days a week.  Please contact us to schedule an appoint to confirm availability.

  • How did we figure out our pricing?​​

    • We developed a very comprehensive price list that offers a wide variety of easy to select options. As creators we love to help anyone we can, and will always do our best to build a cost effective package together for you. Never hesitate to ask or contact us for how we can fit your needs and budget into the same project.​​​​

  • What's the primary difference between Standard and Luxury ?

    • Standard media is best suited for traditional listings. Luxury media is a service best used for larger sized listings and luxury or high end listings. If you have a large home or something that is considered extravagant, luxury photography is probably best for you. 

    • With all of our services, our team will go through and perfect every image to showcase brilliant and specific details with color correcting as well as shadow and highlight details, followed by the same quality control check all of our services go through for a flawless finish which are uploaded to your premium property website!

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  • How soon can I expect to receive my photos/videos?

    • Photos are 2 business days or less. Usually within a 24 hour period. Video delivery is dependent on project.

  • Where areas do you serve? 

    •  We are located in Orange County, CA and service other surrounding cities. If you are out of our service area this is simply resolved by our 'out-of-area' charge.  Please Contact Us for more information about this.

  • Can I make changes to my property website?

    • You can make changes to your property website by logging in to your profile and selecting the tour you would like to make changes to.

  • How do I upload my branded site, video, etc to my MLS?

    • While we are not MLS experts, we are always willing to help, Contact Us ​ and we will try to help. We recommend contacting your MLS board for a walkthrough, although we are still here to do what we can to help. If you're unable to locate your links for your tours, please let us know, we are happy to help.

  • How do I get my virtual tour or video onto Facebook?

    • Copy and paste the link directly into your Facebook, twitter, etc, and the corresponding images and previews should populate! For Instagram you need to download photos to your mobile device.

  • More Questions?

    • Email or Give us a call to help you get what you need​​. Contact Us

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